Returns

&Services 

How to Return  

 

Returns are accepted within 14 days from the date of purchase with original receipt. The items must have tags or be in original shoe box. The product cannot be worn or show any wear and tear.  Bela Booteek does not refund money in any form but will issue a credit note for full amount which costumers can use in any of the Bela Booteek locations. The credit note does not expire and can be used in partial.

 

Damaged or Incorrect Items  

 

Damaged items can be brought in for inspection within 30 days from the date of purchase with original receipt. Upon return, the product will be examined to determine if the damage is a manufacturing defect or costumer negligence. If damage is a manufacturing defect then an exchange or credit note will be issued, depending on the costumers preference. 

Exchanges  
 

Exchanges can be granted within 14 days from the date of purchase with original receipt. The items must have tags or be in original shoe box. The product cannot be worn or show any wear and tear.
 

Gift Certificates 
 

Available for purchase at all three locations for any amount desired. The gift vouchers do not expire, can be used in partial and are accepted at all three Bela Booteek locations.

Personal Stylist

 

Personal time with a stylist at a no pressure, relaxed and fun shopping atmosphere. We will work with items you already have in your wardrobe or simply a vision. Our personal stylist will know what colour and style looks fabulous on you and complements your shape and size. ​​​We will also know the appropriate outfit, shoe or accessory for any occasion be it a work meeting or a cocktail party. Top to bottom, the stylist will invest time and attention to create a quality outfit that is perfect for you.

Shoe Repair 

We work with a local shoe cobbler who can repair damages to your shoes in a professional and timely manner. Drop your damaged footwear to Bela Booteek Aylmer and we will take care of the service. When shoes are fixed, pick up and pay at Bela Booteek Aylmer. Prices vary depending on damage.

 

Shoe Stretching

 

We stretch shoes to increase length and width using professional techniques. This service is available for costumers who purchased footwear at any Bela Booteek locations. We charge $5 for shoes bought elsewhere.    


Dry Cleaning - NOT AVAILABLE DURING COVID-19

 

We work with ChemFree Cleaners from St. Thomas, where no harsh chemicals are used. Drop your garments to By Bela and we will take care of the rest. Once you items are clean and ready, we will notify you of the pick up time at By Bela. Prices vary on severaty of the cleaning. 
 

Removable Insoles
 

Many women wear orthotics as a treatment for various foot conditions. Bela Booteek Aylmer carries a wide range of comfortable shoes with removable insoles. Shoes with removable insoles have increased depth and so are preferred by podiatrists when fitting orthotics. In addition, if you bring your own orthopidic insoles to Bela Booteek Aylmer, all effort will be made to find proper shoes to fit your personal insoles.

Wishlist 
 

Have you shopped at the stores lately and noticed a pair of shoes that you love but it's a little out of your budget? What about the perfect summer dress? A leather bag?

If your answer is yes then come on back to the store and fill out a Wish-list. We'll notify you as soon as the items on your list go on sale and that amazing pair of shoes will be yours!

 

 

 

 

 

 

 

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